Fantastic Service

FLO Product Support, FAQ, Cycling, Triathlon, Etc.

Fantastic Service

Postby DGP » July 31st, 2013, 8:05 am

We just purchased a sett of 60/90s with order 7. We were thrilled to get the order in and get the confirm. We had talked to Jon & Chris beforehand, as timing for us is crucial. My son is participating in the ITU World Championships on August 10th. With the expected ship date established ahead of time as August 6th, that was a date that would have gotten us the wheels too late, we are leaving August 6th night or the wee hours of August 7th.

After talking to Jon and Chris, they went way beyond what we had hoped for. Our wheels showed up this past Monday.

We can't tell you how impressed we are with these guys. They answer emails right away. In short, they get "IT".

A big thank you to them and a huge recommendation from us. My son has ridden the past 3 days on his new wheels already and loves them!
DGP
 
Posts: 2
Joined: July 25th, 2013, 12:52 pm

Re: Fantastic Service

Postby Chris Thornham » August 1st, 2013, 7:38 pm

Thank you very much for the kind words. We do our best. I'm happy to hear your son is enjoying his new wheels.

Best of luck to him during the ITU World Championships!

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 571
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Fantastic Service

Postby DGP » August 1st, 2013, 9:27 pm

http://forum.slowtwitch.com/gforum.cgi? ... ead#unread

I started this thread today and and after a few hours, looks like a lot of folks have had great experiences with you guys, check it out.

Once again, thanks a lot!
DGP
 
Posts: 2
Joined: July 25th, 2013, 12:52 pm

Re: Fantastic Service

Postby Chris Thornham » August 2nd, 2013, 8:23 am

That is very kind of you! Thank you very much for taking the time to compliment us. We appreciate that.
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 571
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada


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