Support/FAQ

FLO Product Support, FAQ, Cycling, Triathlon, Etc.

Re: Support/FAQ

Postby Chris Thornham » May 19th, 2014, 9:59 am

No worries. I even overlook the stuff we have published. I just thought some additional info might not hurt.

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby sdankert » April 15th, 2015, 11:24 am

It's been well more than a year so I figure I might as well ask again. Will there ever be a point where you will offer a Flo 60 or Flo 90 rim that are compatible with a powertap so I can build up my own wheelset?

Best wishes,

Steve
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Re: Support/FAQ

Postby Chris Thornham » April 23rd, 2015, 10:57 pm

sdankert wrote:It's been well more than a year so I figure I might as well ask again. Will there ever be a point where you will offer a Flo 60 or Flo 90 rim that are compatible with a powertap so I can build up my own wheelset?

Best wishes,

Steve


There are currently no plans to sell Powertap compatible rims.

Sorry about that.
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby sdankert » June 5th, 2015, 6:37 am

Chris,

Thank you very much for addressing this item. I was in somewhat a holding pattern thinking that this was still under development. Since I received your closure of this issue I have purchased a nice set of inexpensive 55mm deep carbon fiber wheels that I'm going to be dropping off with my PowerTap hub to have built up.

I appreciate the innovative approach you are driving into this market and hope for your continued success.

Steve
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Re: Support/FAQ

Postby Zeatrix » June 22nd, 2015, 11:32 am

I learned this the hard way: My brand new Flo Disc does not fit into the frame of my brand new Cube Aerium Super HPC. The rear chain stays are such that they hit the disc on the none-drive side. Huge disappointment that I can't run my disc at the ITU long distance world champs on Saturday :'(
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Issues with stock QR skewers?

Postby nerv » June 23rd, 2015, 6:42 am

edit: resolved.

These particular skewers just don't seem to work on my frame.
Last edited by nerv on June 30th, 2015, 8:58 am, edited 1 time in total.
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Re: Issues with stock QR skewers?

Postby Chris Thornham » June 23rd, 2015, 9:04 am

nerv wrote:I got my FLO 30s a few days ago and all seemed well upon installation.

Hit a small bump just a few minutes into the ride, the rear wheel came off the dropouts, and jammed up against my non-drive chainstay, making a terrifying grinding noise, and leaving a nasty scrape on both, the wheel's brake track and the inside of the chainstay itself.

Luckily it's a steel frame, so the damage was cosmetic. I had to file down burrs all along the wheel's brake track in order to get it back to smooth braking. The short video below shows the damage on the wheel, just before I started filing.

https://www.flickr.com/gp/somenrv/930tG0

I thought this was all due to user error (which struck me as strange, as I've never before had this problem), but after some research online, it looks like I'm not the only one who's had a similar problem with the stock skewers provided by FLO.

Are these stock skewers just terrible? This was a pretty unpleasant first experience with a set of wheels that, otherwise, felt great to ride on. I fear that I'll always be a little paranoid that the skewer will loosen up again and cause further damage to both, the wheel and frame.


nerv,

I've never heard of anyone having an issue with our skewers. You said your research uncovered others with a similar problem. Can you please point me to your findings? This sounds like something wasn't installed properly. Was the wheel properly installed? If it was this shouldn't have happened.
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 566
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Support/FAQ

Postby nerv » June 23rd, 2015, 12:29 pm

Chris, if you'd like, I can send you links via PM.

I hope my post is not misinterpreted. I did mention there was a (high) probability it was user / installer error, but the posts about this in another forum made me curious / nervous. Merely looking for feedback on the support section of this forum.

For what it's worth, I took the wheels for a longer ride today and they felt great. Just want to be sure the skewers will hold their own.

Thanks for the response.
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Re: Support/FAQ

Postby Zeatrix » June 23rd, 2015, 8:24 pm

I think you should add the Cube Aerium Super HPC line of frames to the list of "Won't fit" bikes. At least for the Disc that I've tried.
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Re: Support/FAQ

Postby Chris Thornham » June 24th, 2015, 8:53 am

nerv wrote:Chris, if you'd like, I can send you links via PM.

I hope my post is not misinterpreted. I did mention there was a (high) probability it was user / installer error, but the posts about this in another forum made me curious / nervous. Merely looking for feedback on the support section of this forum.

For what it's worth, I took the wheels for a longer ride today and they felt great. Just want to be sure the skewers will hold their own.

Thanks for the response.


Well what you said was you "thought" it was user error until you realized you weren't the only one with the problem. You then asked if they were terrible. If people are going to claim that our products are unsafe, I need to be on top of that. Like I said, I've never heard of any of these issues. I encourage you to post your links publicly. There is no need to PM them.

Thanks,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 566
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