Any Canadian FLO Wheel users here??

FLO Product Support, FAQ, Cycling, Triathlon, Etc.

Re: Any Canadian FLO Wheel users here??

Postby Chris Thornham » March 10th, 2013, 4:38 pm

psteinbring1 wrote:This is going to be an incredibly long post so if you don't want to read this whole thing just know that from my personal experience from buying from Flo wheels DO NOT USE UPS WHEN SHIPPING TO CANADA, select the USPS option instead. I would like to thank Flo Cycling for all their help and especially Jon who had to put up with me for several days phoning and emailing questions and asking for help with my duty dispute with UPS.

I have just received my Flo wheels on Friday after spending four days in a duty dispute with UPS. Basically on Tuesday UPS showed up at my house with my wheels, they wanted $380 for the two wheels that I ordered. They had double charged me both duty and GST so i refused to pay and stared my duty dispute with UPS. It took four days, several phone calls to UPS, many conversations with Jon at Flo wheels and many many hours of duty research. Finally on Friday UPS informed me that they duty had been reassessed and i could finally pick up my wheels. I am still not sure what these reason was for UPS double charging me, they claimed the wrong paper work was sent, however, it's my understanding that Flo has sent several wheels to Canada and has never encountered this problem. Also from speaking with Jon he did address that several Canadians were having the same problem I had.

During these four days of duty dispute i learned the hard way there is a right and wrong way to order Flo wheels...unfortunately I did it the wrong way and learned a very valuable lesson I wanted to share with everyone so that hopefully others can learn from my mistake and save some $$.

When i ordered my wheels i was aware that I would have to pay GST(depending on the province you live in this may vary but its 5% in Alberta) and 6.5% duty. What i wasn't aware of that you have to pay a boarder service charge, this is standard fee and is charged per package. So here is the breakdown, I ordered two wheels and shipped through UPS. Since Flo sent two boxes that is an automatic $160 charge at the border, then they charge GST which was 962*.05=$48.10 and 6.5% duty 962*.065=$62.53. The service charge is really what kills you at the border, I am not sure what the reason is for Flo shipping both wheels separate but it really adds up the charges. My total ended up being $270.63....oh and if you want to dispute the duty they tack on $50 to that charge so make that $320.63.

What i should have done is order through USPS...yes this probably would have taken longer BUT their boarder service charge is only $9.95 (compare this to $80 and remember if you order two wheels you have to double this charge). Then add GST and duty, plus, and this is just an assumption based on forum postings, but it looks like people who aren't getting charged duty are actually ordering through USPS....it would be great if people could post not only what they were charged but who they shipped through. So in the end using USPS would of cost me (9.95*2)+(962*.05)+(962*.065)=$123.40 and possibly less if they deemed this duty free.


Thank you for posting this information and I'm very sorry about the troubles you've had getting your wheels into Canada. As Jon mentioned we have been shipping wheels into Canada with UPS since early last year and this is the first time that we've had this issue. I know that the charges can vary (since there is a discretionary aspect to the charges depending on the officer... don't ask my how that works) but this is new.

To answer your questions about the two boxes... we ship using two boxes with UPS orders because a 2 wheel box OR taping two wheels together (what we do with USPS shipments) makes the overall package too big to ship with UPS and the shipping rates become outrageous.

In our experience there are two clear choices to make when shipping your FLO wheels... they are as follows...

If you live in the USA... PICK UPS GROUND

If you don't live in the USA... PICK USPS


Again, I'm sorry for the hassle. I hope you enjoy the wheels even though this process must have been truly frustrating. I wish we could control everything until the products were in our customers hands but sometimes we simply can't.

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 584
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Any Canadian FLO Wheel users here??

Postby Steve777 » March 11th, 2013, 3:48 pm

Just thought I would add to the Canadian shipping post,
Received my wheels today, shipped by USPS, had to pay $120.96, only the HST (in BC), very happy, wheels look awesome, can't wait to get them out on the road...
Cheers guys.
Steve777
 
Posts: 5
Joined: March 3rd, 2013, 10:11 am

Re: Any Canadian FLO Wheel users here??

Postby Chris Thornham » March 11th, 2013, 7:44 pm

Steve777 wrote:Just thought I would add to the Canadian shipping post,
Received my wheels today, shipped by USPS, had to pay $120.96, only the HST (in BC), very happy, wheels look awesome, can't wait to get them out on the road...
Cheers guys.


Sounds great Steve777! Enjoy the new wheels!
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 584
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Any Canadian FLO Wheel users here??

Postby rubhadubh » March 12th, 2013, 7:03 am

My experience shipping to Nova Scotia... I paid $48 for shipping via UPS. They phoned to ask if I wanted them to handle the brokerage, I agreed and the fee for one wheel was around $63. When it was delivered, the total fee, presumably with HST added on was $137 or so. Best part of $200 to get one wheel here - ouch. I don't have a lot of experience bringing items in, so didn't dispute anything. It won't stop me wanting the back wheel next order, but I will try USPS for sure - thanks for the heads up.
rubhadubh
 
Posts: 5
Joined: December 18th, 2012, 1:15 pm

Re: Any Canadian FLO Wheel users here??

Postby Chris Thornham » March 12th, 2013, 2:09 pm

rubhadubh wrote:My experience shipping to Nova Scotia... I paid $48 for shipping via UPS. They phoned to ask if I wanted them to handle the brokerage, I agreed and the fee for one wheel was around $63. When it was delivered, the total fee, presumably with HST added on was $137 or so. Best part of $200 to get one wheel here - ouch. I don't have a lot of experience bringing items in, so didn't dispute anything. It won't stop me wanting the back wheel next order, but I will try USPS for sure - thanks for the heads up.


Nova Scotia! Jon and I grew up in Dartmouth Nova Scotia. Small world!
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 584
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Any Canadian FLO Wheel users here??

Postby rubhadubh » May 8th, 2013, 9:30 am

Disc arrived safely today! Currently installing tires to it and the 60 that arrived from last order - super excited! This order came via USPS, was faster, easier and cheaper. They charged $0.00 duty :-) Just $9.95 handling and GST/HST which I expected. Still added $100 to the cost, but I'm pretty happy with that. USPS definitely the way to go.

Photos to follow. It's a pity you guys won't make it home for Epic Dartmouth June 30, hope to catch you in the province sometime though?
rubhadubh
 
Posts: 5
Joined: December 18th, 2012, 1:15 pm

Re: Any Canadian FLO Wheel users here??

Postby Chris Thornham » May 8th, 2013, 2:19 pm

rubhadubh wrote:Disc arrived safely today! Currently installing tires to it and the 60 that arrived from last order - super excited! This order came via USPS, was faster, easier and cheaper. They charged $0.00 duty :-) Just $9.95 handling and GST/HST which I expected. Still added $100 to the cost, but I'm pretty happy with that. USPS definitely the way to go.

Photos to follow. It's a pity you guys won't make it home for Epic Dartmouth June 30, hope to catch you in the province sometime though?


We might be home later this year but there are no definite plans yet. Glad to hear that the wheels are working out well for you and that customs was kind! I'll look forward to the pictures.

Take care,

Chris
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 584
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Previous

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 1 guest