Support/FAQ

FLO Product Support, FAQ, Cycling, Triathlon, Etc.

Re: Support/FAQ

Postby Dunbar » July 12th, 2013, 12:13 pm

Do you guys have any timeline for offering the Flo 30 with black spokes? Also, any plans to offer a rear hub that supports Shimano 11 speed drivetrains?
Dunbar
 
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Re: Support/FAQ

Postby Chris Thornham » July 14th, 2013, 10:30 pm

Dunbar wrote:Do you guys have any timeline for offering the Flo 30 with black spokes? Also, any plans to offer a rear hub that supports Shimano 11 speed drivetrains?


Dunbar,

We already offer an 11 speed option on the FLO 30, 60, and 90. The FLO DISC is the final wheel we are testing and it does not yet come as with an 11 speed option. We are working on that.

There is no current timeline for black spokes in any of the FLO wheels. Black spokes add a several weeks to our production process and increase the cost of the wheels. We do our best to keep our prices as low as possible which is the reason we are currently using only silver spokes.

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby Dunbar » July 15th, 2013, 3:16 pm

You might want to update the FAQ on the main site. It indicates the hubs support only 9/10 speed Shimano/SRAM drivetrains.

Please do consider offering black spokes in the future. Aesthetics are an important consideration for some of us.
Dunbar
 
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Re: Support/FAQ

Postby Chris Thornham » July 15th, 2013, 5:55 pm

Dunbar wrote:You might want to update the FAQ on the main site. It indicates the hubs support only 9/10 speed Shimano/SRAM drivetrains.

Please do consider offering black spokes in the future. Aesthetics are an important consideration for some of us.


Thanks for noting the required update on the FAQ page. I've just finished correcting it.

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby EngineerDan » August 5th, 2013, 1:05 am

Chris Thornham wrote:
We have some testing to do with Powertap hubs... we met with them at Interbike this year and will be starting a relationship with them soon. Once we get a few test hubs we will have to determine the best way for fitting them into our wheel line. It's definitely on the calendar, we've simply been swamped. I would guesstimate that next year we will have an answer. The new FLO 30 will easily be able to accept a powertap and our plans are to start with that wheel first, then the 60/90 and finally the DISC. The FLO DISC will present the biggest challenge since we are using a custom hub as it is.

It's a work in progress, there were simply things this year that came up which took precedence.

So in a nut shell next year we will have answers regarding powertaps.

Take care,


Chris,

Any update on powertaps now that they've tumbled in price (and I might be able to afford one!) :)

Loving your work by the way.
EngineerDan
 
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Re: Support/FAQ

Postby Chris Thornham » August 5th, 2013, 7:37 am

Thanks for the compliments. We recognize that power is important and are working towards a solution but do not have any finite details at this point. The solution may very well be powertap. Our goal is to have our power plans determined by late 2013 early 2014. We'll start to implement from there.

I hope that makes sense,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby EngineerDan » August 7th, 2013, 3:58 am

Thanks, and yeah that makes perfect sense. Better start saving then, I guess ;)
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Emergency

Postby pk6526 » August 16th, 2013, 5:05 pm

Now, this is my own stupid mistake,but....

I received my wheels the other week (front 60/rear 90). Delighted, but I have only got round to building them (rim tape, cassette, tyres etc) tonight. The front wheel went well, but I have had a disaster with the rear wheel: starting to put the rim tape on, I wanted to use something wider than a skewer to make sure the valve hole was neatly aligned - for the front wheel I put a valve from a spare tube in there but didn't have it to hand, so I picked up a valve extender and used that instead. Just as I got to the difficult bit with the rim tape, I lost my grip on the extender and it slipped down into the body of the wheel, where it is now rattling around. It's aluminum so I can't use a magnet to move it, and of course it's now 90 degrees to the valve holes, and the only chance of seeing it is as it goes past the hole when I turn the wheel. I'm at my wits'' end and can't think of how to get it out. I think I might have turned a great value race wheel into an expensive ornament.

Any ideas?
pk6526
 
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Re: Support/FAQ

Postby Chris Thornham » August 16th, 2013, 6:04 pm

pk6526,

You're not the first one to do this ;) I'd recommend using a paperclip with a 90 degree bend. Shake the wheel until the end of the valve extender is near the valve hole. When it's there, insert the end of the paperclip into the valve extender. Once inserted, turn the paperclip to flip the extender up and out of the hole.

Does that make sense?
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
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Re: Support/FAQ

Postby pk6526 » August 16th, 2013, 8:06 pm

Thanks Chris - yes it makes sense and encouraging if it has worked in the past. Mentally preparing myself for a few hours of holding wheels at odd angles, peering though small holes and swearing tomorrow. Wish me luck!
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