Support/FAQ

FLO Product Support, FAQ, Cycling, Triathlon, Etc.

Support/FAQ

Postby Chris Thornham » March 7th, 2012, 4:59 pm

I've put together a list of Frequently Asked Questions to start off this thread. I will edit it as things with FLO progress. Please feel free to respond to this post if you have any additional questions.

What is FLO Cycling?
At FLO Cycling we design, manufacture and sell carbon fiber cycling wheels.

What Makes FLO Different?
Design and Price. Both Jon and I are mechanical engineers. We spent nearly a year fine tuning the aerodynamics of our wheels using Computational Fluid Dynamics (CFD) and verified our designs in the A2 Wind Tunnel. All of our wheels are built using our own proprietary custom molds. Our front wheels (FLO 60 or FLO 90) sell for $424, our rear wheels (FLO 60 or FLO 90) sell for $474, and our FLO DISC sells for $599.

What Type of Wheels do you Make?
We produce wheels that are 60mm and 90mm deep, as well as a carbon fiber disc. We are currently working on a climbing wheel that should be released later this year. All wheels feature aluminum clincher rims with carbon fiber fairings. Our FLO DISC is also spoked with full carbon fiber fairings on either side. Full specifications on our wheels can be seen on our "Wheels" pages. http://www.flocycling.com/wheels.php

You said FLO wheels have fairings. What is a faired wheel?
A faired wheel features and aluminum rim (the structural part of the wheel) and a carbon fiber fairing (the aerodynamic part of the wheel). The spokes travel from the hub through small holes in the carbon fiber fairings and connect to the aluminum rim. This is different from a "structural carbon fiber wheel" where the spokes connect to the carbon fiber and the carbon fiber itself is the "structural" component of the wheel.

Will water get trapped in the fairings?
No. All of our wheels have drain holes to prevent any water from getting trapped in the fairings. Drain holes have been used on many other faired wheels successfully in the past without any issues.

What are your wind tunnel results and how do they compare to the other brands?
As a start up company we only had the budget to test our own wheels in the wind tunnel. This means I cannot directly compare our wind tunnel results to the other companies who test their wheels in a wind tunnel. You can find our wind tunnel results on our Aerodynamics Page. http://www.flocycling.com/aero.php

What type of hubs, bearings, spokes etc do you use?
We get this question a lot. So much in fact we created an entire component series on our blog to help answer this question. It starts here http://bit.ly/lH9Rky.

Why are your brake tracks so wide/how wide are your brake tracks?
Our brake tracks are 24.4mm wide. They are this wide to improve aerodynamics and ride quality. You can find a full report on our rims/brake tracks in the component series link above ^^^.

Do you need special brake pads?
No. Since we have aluminum brake tracks, standard brake pads are what we recommend.

Where can I buy FLO Wheels?
We sell all wheels directly to customers through our online store. http://www.flocycling.com/store/index.php

Do you have any plans to make Tubular Wheels?
We have no current plans to produce tubular wheels. It may become an option in the future.

Do you have any plans of producing 650c wheels?
Currently no.

Do you offer a power tap option/can a powertap hub be laced into your wheels?
Currently no. Powertap hubs have a larger hub flange diameter that causes our spokes to pass through the carbon fiber fairings at a different angle. This causes the spokes to interfere with the carbon fiber. We are aware of the benefits of power (I train with power myself), and are working on providing a powertap option as soon as possible.

Will FLO wheels fit on my bike?
Our wheels are wider than standard wheels for aerodynamic reasons. This means some bikes have a tight fit and other bikes simply will not work with our wheels. A detailed list is below.

Tight Fit
- Argon 18 e-114
- Blue Triad SL (21mm or 22mm rear tire required)
- Cervelo P4 (very tight)
- Giant Trinity Alliance
- Scott Plasma 2
- Scott Plasma 3

Won't Fit
- Ridley Noah (Front wheel will not fit. Rear wheel very tight)
- Ridley Dean (Ridley informed us that our wheels will more than likely not fit.)

You have black aluminum brake tracks. Why do you have Black brake tracks, do they have a performance effect, and will the black finish wear off?
Our brakes tracks are anodized black. We did this after a poll we hosted on our website. Black brake tracks were a resounding favorite amongst our followers so the decision to offer them was an easy one.

The black brake tracks have no effect on braking performance.

In all of the testing we have done, we have yet to see the finish wear off BUT, it in time, it will wear off. When exactly that will happen depends on your riding style, the brake pads you use etc.

Can your faired wheels and spoked disc easily be maintained/trued?
Yes. All of our wheels featured inverted hex head nipples and are easily trued using a hex head truing tool.

I heard you use custom components. Have they been thoroughly tested and are they trustworthy?
While we do use a lot of custom components, they are all based on tried and true designs. As an example, we use custom Sapim CX-Ray spokes (arguably the best spokes in the industry) in our FLO 60 and FLO 90. Our version of the spokes have an extended "non-bladed section" to prevent spoke twist, improve the build quality, and make building the wheels easier.

Where are your Wheels Produced?
We source products from 5 factories to produce our wheels. Aluminum rims, fairings and hubs come from Taiwan, spokes come from Belgium, and our decals/stickers come from America.

Are your wheels hand built?
Yes, our wheels are hand built in Taiwan. During the build process the spokes are bedded multiple times to release any false tensions. Removing false tensions means your wheels will stay true longer. Each spoke is tensioned using calibrated tension meters and tightened within ~5-10% of all other spokes. To finished the process each wheel is run through a verification device to ensure all spokes tensions are within acceptable limits. If the wheel fails it is rebuilt to ensure it passes the test before is it packaged for shipping.

Do your wheels have a warranty?
Yes, our wheels come with a 2 year warranty. Warranty details can be found on our Warranty page. http://www.flocycling.com/warranty.php

Can I see your wheels in a bike shop? Can I sell your wheels at my bike shop? Can I distribute your products?
Unfortunately, no. We sell direct to customers from our website. It allows us to keep our pricing as competitive as we do.

What comes with your wheels when I buy them?
Our wheels come with quick release skewers and rim tape.

I'm Interested in Purchasing wheels, what wheels are best for me? 60/60, 60/90, 90/90, etc.
Coming soon
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby golfrk34 » March 15th, 2012, 6:35 am

Like the other FLO-ers, I'm stoked for the wheels to arrive. In the meantime, the talk of tires and tubes continues. With the 60 and 90, what recommendations do you all have for valve extenders, etc.? Thanks guys!
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Re: Support/FAQ

Postby Chris Thornham » March 15th, 2012, 5:06 pm

golfrk34 wrote:Like the other FLO-ers, I'm stoked for the wheels to arrive. In the meantime, the talk of tires and tubes continues. With the 60 and 90, what recommendations do you all have for valve extenders, etc.? Thanks guys!


That's a great question. I actually put together a video tutorial on valve extenders. You can watch it here...

http://www.youtube.com/watch?v=Sx8aLQBPD-M

Regarding tires... we tested two types of tires in the wind tunnel. The Michelin Pro 3 Race and the Vittoria Open Corsa EVO CX II. The Pro 3 race tires were up to 50 grams faster aerodynamically. So you really can't go wrong with that tire. They are currently on sale as the Pro 4 race tires are now out. You can find some great prices on the Pro 3's so keep your eyes open. Once the Pro 3's are all sold out, I'm very confident the Pro 4 tires will be almost identical to the Pro 3 and will likely be your next best option.

Tubes... well tubes are tubes. Just make sure you get the right size and buy what you can afford. I've never been a fan of the ultra pricy latex tubes but others are. It's kind of a personal thing. I primarily use Q-Tubes with removable valve cores.

I hope that helps,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
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Re: Support/FAQ

Postby BAMATRI » March 28th, 2012, 2:22 pm

With the Flo disc, what happens if the disc becomes untrue, what is the effect on the carbon fairing? Is there risk of it coming off? What happens if a spoke breaks?

In regards to the above question about tires, will we ever see data on a range of tires to see which are fastest aerodynamically and with respect to rolling resistance?
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Re: Support/FAQ

Postby Chris Thornham » March 29th, 2012, 2:42 pm

BAMATRI wrote:With the Flo disc, what happens if the disc becomes untrue, what is the effect on the carbon fairing? Is there risk of it coming off? What happens if a spoke breaks?

These are great questions. Let me answer them for you. If the FLO DISC becomes untrue there will be little to no effect on the carbon fairing. The fairing itself is flexible enough to adapt to being "un-true".

Our fairings are actually inserted underneath the the brake track and hub body and then bonded with an industrial strength adhesive. It would be virtually impossible for the fairing to come off if the wheel is out of true. If a spoke breaks you will have to send the wheel back to us for repair.


In regards to the above question about tires, will we ever see data on a range of tires to see which are fastest aerodynamically and with respect to rolling resistance?

The next time we are in the wind tunnel we will be taking a much closer look at tires. We don't have a date set to return to the wind tunnel at this point. Our number one goal for this year is to make the company as financially healthy as possible. Doing that will allow us to reinvest in things like more wind tunnel time and designing our next generation of products.

Let me know if you have any additional questions.




Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 576
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Support/FAQ

Postby ngarcia1110 » April 11th, 2012, 9:33 pm

Have you tried your wheels in a 2009 Cervelo S3? There are issues specifically with the year of the S3 and the size of the chainstays.
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Re: Support/FAQ

Postby Chris Thornham » April 12th, 2012, 10:52 am

ngarcia1110 wrote:Have you tried your wheels in a 2009 Cervelo S3? There are issues specifically with the year of the S3 and the size of the chainstays.


Thanks for writing. We have not tried them specifically in a 2009 S3. We have had them in an S2 and there was plenty of room.

Are you saying that there was a specific problem with the 2009 model that has since been corrected?

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 576
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Support/FAQ

Postby coldcyclist » April 16th, 2012, 12:26 pm

Hi guys: Any status update(s) on orders for the particular shipping groups? Really looking forward to ride your wheels.
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Re: Support/FAQ

Postby Chris Thornham » April 16th, 2012, 7:03 pm

coldcyclist wrote:Hi guys: Any status update(s) on orders for the particular shipping groups? Really looking forward to ride your wheels.


Shipping Grpup 1 is scheduled to ship 60-90 days after March 8, 2012 (May 7 to June 6) and Shipping Group 2 is scheduled to ship 90-120 after March 8, 2012 (June 6 to July 6). I wish we had more accurate dates but that is the most information I am given. Our wheels are crossing the ocean on a container ship and are subject to weather conditions and customs.

Let me know if you have any additional questions.

Take care,
Chris Thornham
FLO Cycling: http://www.flocycling.com
FLO Blog: http://bit.ly/b3Zlpq | Twitter: http://bit.ly/bOQ08x | Facebook: http://bit.ly/d8KDhI
Chris Thornham
Site Admin
 
Posts: 576
Joined: March 2nd, 2012, 3:35 pm
Location: Las Vegas, Nevada

Re: Support/FAQ

Postby b.will » June 13th, 2012, 9:37 am

I have a quick question. This is my first pair of carbon type deep dish wheels and notices that the spokes move from the center of the hole cutouts to the touching the edge when the tire is inflated. Is this normal? I attached some pictures. The first is the tire deflated. You can see the spokes are in the center of the cutout.

Image

The next is the tire inflated to 110 psi. You can see the spokes are now touching the edge of the cutout.

Image

This is on the flo 90. I haven't checked my flo 60 to see if the same thing happens.

Thanks
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